From Saturday morning cartoons to everyday life, light bulbs are symbolic of innovation, ideation, and discovery. Companies spend immense amounts of money to find their next great idea, but that is easier said than done. We sat down with our Client Success Expert Nikki Martin to uncover the significance of Light Bulb Moments: what exactly are they, how do we find them, and how they can be translated into revolutionary results.  

WHAT IS A LIGHT BULB MOMENT?

A Light Bulb Moment is the point of realization that you could be taking your business in a completely different direction. It is thinking beyond just one specific task and really focusing on the overall business. How does this one task spiral into serving the business better in the future? How can we gear this towards the best path?

WHAT DO LIGHT BULB MOMENTS DO?

Light Bulb Moments help you understand your company and bring it to the next level. The next level could be a platform shift, using new technology, or giving the IT team more time to research and improve processes by automating more tedious tasks.  It promotes growth and inspires the company to become better.

HOW DO WE FIND THE LIGHT BULB MOMENT?

People are engrained in the day to day; they do not have the time to envision where they want to be in the future. Sometimes it’s as simple as sitting down as a team and mapping out where you see your business in the next one, two, five, ten years. By doing this, you can coordinate your more immediate goals and really improve your processes to be the company you want to be.

When Eclipse works with a new client, we complete an assessment of the environment. Eclipse looks at the environment as a whole; this includes phone lines, network/infrastructure, security, data center, disaster recovery, AP/billing, procurement, implementation and help desk, etc. After this, we assess what specifically we can help your company with. We ultimately make the decision if our relationship will be mutually beneficial. If you do not need our help, we shake hands and say keep doing what you are doing. If we see an opportunity to enhance your business processes, we determine how we can make the relationship as successful as possible. In doing so, we always consider the future of the business. Are you planning on acquisitions, growth, or a location change? Whatever it is, we ensure your future goals are met by continually finding Light Bulb Moments.

WHAT KINDS OF SITUATIONS OFTEN NEED THIS ILLUMINATION?

Often the problems root from processes in place that your company does not realize are flawed. This is simply because you do not have the proper resources. Your company runs into obscene charges that you are not even aware of because of this. For example, say IT disconnects a line, and does not make your AP team aware of the change. When the next invoice comes in, AP might approve it, which pays for a line that is actually disconnected. Before you know it, the company just lost $200.00 or more because you are being charged instead of credited. Without this internal process being analyzed, these costs accumulate into huge expenses. At Eclipse, we have a process that eliminates this issue all together.