Jul 20, 20233 minIs The Way You Are Measuring Customer Satisfaction Holding You Back?In 2020, a reported two-thirds of Fortune 1000 companies are using Net Promoter Score (NPS). In fact, at IBM the executive in charge of...
Jul 13, 20237 minTop Takeaways From Our Latest Webinar, Agents Unleashed: ChatGPT Powers Empowers Contact CentersOur founder and CEO, Dave Dyson, was recently joined by Ben Rigby, former SVP Product & Engineering for AI and current AI Advisor for...
Jun 22, 20234 minThinking About DaaS? Why Knowing Your WebRTC Is More Important Than Your ABCs. Many of the companies that have already moved their servers to the cloud are now wondering if desktops should be next. Broadly, Desktop...
Jun 15, 20233 minDecreasing Your Average Handle Time May Be the Worst Thing You Can Do in Your Contact CenterOften the default goal of contact center optimization is lower average handle times (AHT). With the emergence of artificial intelligence...