Unified communications as a service (UCaaS) promises to deliver seamless, secure, and cost-effective communications—across multiple channels, and on different devices, anywhere you need it. This includes conferencing, instant messaging, video calling — and even delivered features to your devices through the cloud.
Cloud/Hybrid Contact Center
Cloud Contact Center- A cloud contact center is central point in an enterprise, hosted on an Internet server, from which all inbound and outbound customer communications are handled. Cloud contact centers make interactions through voice, email, social media and the web accessible from virtually anywhere. As customers continue to increase their use of digital channels to connect with businesses, the need to modernize the contact center is imperative. Deployed in minutes, with zero-up front capital investment, a cloud contact center lets your company deliver state-of-the-art capabilities that transform your legacy contact center to a modernized contact center.