As many of you know, the process of selecting and implementing new technology can be long and arduous… and the bad news is that you’re just getting started. What truly determines a successful integration is user adoption. A good technology with poor adoption will be viewed as bad technology, and the company won’t get the highest and best use from their investment.
discovery is one of the keys to a successful integration. It draws out business
nuance that must be accounted for in the design and engages all levels of
employees in the process.
Every company has their own
way of doing business. A major bonus of cloud technology is that it can be
customized to meet whatever nuance your business has. The key is getting into
the weeds, understanding the nuances and impact to the business and then
finding the right vendor that can support those nuances.
A funny thing happens on the
discovery path – employees become engaged and their input helps determine the
final solution. So when it comes time to adopt the solution, they have a sense
of ownership and quickly jump on board. Employees that were involved in the
discovery can also be helpful in delivering the message and driving adoption
with their peers.
We have all seen the flipside
of this, multiple technologies used by multiple employees to do the same job… and
not do it very well.
Engage in deep dive discovery with employees from every department in the company and adoption will follow!
Eclipse is an award-winning, agnostic technology consulting firm specializing Unified Communications/Contact Center, WAN optimization, Data Center solutions and commodity telecom management.