The Cloud has fundamentally changed how companies deploy the technology used to meet their business needs, and it is changing how companies organize and deploy technology resources.
We have spent a lot of time talking to the business leaders and we are seeing a trend we want to share.
From a top job perspective, we are seeing companies selecting a CTO as the leader. The CTO and technology organization work for their internal client: Sales, Marketing, HR, Finance, Operations, etc. Those organizations determine the technology they need to meet their business objectives and own the budget for it. The technology organization ensures compliance with the company’s policies and then procures and implements the technology based on the requirements of their internal client.
The technology organization
remains responsible for the underlying infrastructure that the business
technology sits on (network, data center, telephony, etc.) and has a budget for
it, but they use their IT Procurement organization to negotiate and procure
that infrastructure. Many telecom services have become considerably less
complicated and have no differentiation which drives commoditization. Commodity
purchases should be the responsibility of procurement because they have no skin
in the game, no vendor loyalty to worry about and their job is to get the best
This approach lets the business decide what technology is needed to meet the company goals, puts the budget in the hands of the people best suited to get ROI on the spend, creates a technology organization that is focused on delivering solutions instead of their budget and never over pay for commodity telco services.
Eclipse is an award-winning, agnostic technology consulting firm specializing Unified Communications/Contact Center, WAN optimization, Data Center solutions and commodity telecom management.