Your customers want answers and they want them now! A recent Forester study title "Money On The Table: Proof That Customer Service Drives...

We have seen the "as a service" model revolutionize the way businesses purchase software, computing resources and storage. Could...

Could 19-72A1 be the "number" that causes you some of your biggest headaches in 2023 and beyond? This is the number of the FCC order that...

When 5G was rolling out we were inundated with headlines foretelling a bright future. Here are actual headlines touting 5G's impact...

Sentiment Analysis (SA) is a natural language processing (NLP) technique that involves determining the sentiment or emotional tone...

Did you know there are 61 million people with a disability in the US? Those consumers control an estimated $200 billion in discretionary...

We have seen unprecedented excitement about the impact ChatGPT will have on productivity, customer service, communications, and coding...

This is part 2 of a 2-part blog discussing the ways organizations can measure customer experience and satisfaction. In Part 1, we...

In 2020, a reported two-thirds of Fortune 1000 companies are using Net Promoter Score (NPS). In fact, at IBM the executive in charge of...

Our founder and CEO, Dave Dyson, was recently joined by Ben Rigby, former SVP Product & Engineering for AI and current AI Advisor for...

Many of the companies that have already moved their servers to the cloud are now wondering if desktops should be next. Broadly, Desktop...

Often the default goal of contact center optimization is lower average handle times (AHT). With the emergence of artificial intelligence...

The SD-WAN market is rising at a meteoric rate. This growth shows no signs of cooling with an expected CAGR of 65% from 2023 to 2032....

The growth trajectory of hyperscalers (AWS, Azure, GCP, etc.) has been incredible, as demonstrated by the projected 28% CAGR for the...

When is a blog not a blog? When it's a vlog. Hear Eclipse's very own Dave Dyson, Kirk Armstrong, Sarah Puco and Matt Dickson share their...

If you missed out on part 1, you can catch up here. I did a bunch of research and came up with two plans: Plan A - Contact U.S. Customs...

This is a true story. The names of people have been changed, but names of brands have not been changed in order to expose the guilty and...

In part one of our blog we explored Telecom Lifecycle Management (TLM) and how it can help you. In part two, we are exploring the way...

What is it? Telecom lifecycle management (TLM) refers to the process of managing the entire lifecycle of a company's telecommunications...

The adoption rate of SD-WAN has been steadily increasing over the years as more and more organizations realize the benefits it offers. A...