The Seven Deadly Sins of AI and Automation in Your Customer Journey
While ChatGPT has thrust AI into the spotlight, customer experience (CX) leaders have been leveraging AI in critical parts of the...
top of page
Blog
- Jul 25
- 3 min
In a World of AI, “This Call May Be Recorded For Quality and Training Purposes” No Longer Offers the Legal Protection Your Company Needs.
This week we bring a new type of AI lawsuit to light. While many of you may be aware of AI lawsuits centered who owns the data and was it...
- Jun 27
- 3 min
Turbocharging Hybrid Cloud with Azure Stack HCI
In today’s fast-paced digital world, businesses are striving to harness the cloud’s scalability, flexibility, and innovation while...
- Jun 6
- 4 min
3 Practical Tips to Create Personalized Customer Journeys
In our last blog we covered how personalizing your customer journeys is a highly profitable undertaking that produces more loyal...
- May 16
- 2 min
Personalization Is Profitable and Other Key Takeaways From Twilio’s State of Personalization Report.
Twilio’s State of Personalization report for 2023 highlights the importance of personalization to today’s consumer. In this survey, 3,001...
- Apr 25
- 2 min
Is Starklink Finally Ready for the Enterprise?
Starlink is a satellite internet constellation deployed and managed by SpaceX. The goal of Starlink is to provide high-speed internet...
- Apr 4
- 3 min
80% of US Consumers Find Chatbots Frustrating! How Understanding Chatbot Design Frameworks Can Ensure Your Chatbots Delight.
The rise of chatbots is undeniable and consumers are interacting with chatbots at unprecedented levels. In 2022, 88% of consumers...
- Mar 21
- 3 min
Could You End up Paying 10X More for Your VMware Licenses?
Concerns about Broadcom’s acquisition of VMWare began almost immediately after it was announced. These concerns were primarily driven by...
- Feb 29
- 3 min
The 3-2-1 Backup Rule is Dead: Long Live 3-2-1-1-0
Ransomware affected 66% of organizations in 2023, according to Sophos' "The State of Ransomware 2023" report. The surge in ransomware...
- Feb 15
- 6 min
Want to Unlock More Personalization in Your Chatbot? Why Prompt Engineering Is Becoming a Must Have Skill.
67% of global consumers have used a chatbot for customer support in the last year. It's a staggering number that continues to rise. For...
- Feb 1
- 4 min
Is It Time to Get SASSY With Your Network
Secure Access Service Edge, abbreviated as SASE (pronounced "sassy"), is a comprehensive framework that converges networking and security...
- Jan 4
- 3 min
New Year, New You - Catchup on Our Top 5 Blog Posts From 2023 and Get a Jumpstart on 2024. Save More, Do More, and Learn More!
We wanted to start off 2024 by looking back to our top 5 performing blog posts from 2023. These posts resonated most with our readers and...
- Dec 14, 2023
- 3 min
Does Your Next Gen Firewall Make You Feel Safe? It's Time to Think Again.
In last week's blog we covered some alarming stastics on the rise in cyber crimes and the advantages hybrid firewalls offer over...
- Nov 30, 2023
- 3 min
Routers Are Out, Firewalls Are So in This Season, but Next Season Is the Season of Hybrid Firewall
Cyber crime is on the rise. According to Cybersecurity Ventures the global annual cost of cybercrime is predicted to hit $8 trillion USD...
- Nov 9, 2023
- 7 min
Top Takeaways from Our Latest Webinar, ChatGPT Unmasked: Are You in for a Trick or a Treat?
Our founder and CEO, Dave Dyson, was recently joined by Vijai Shankar, Vice President Product Marketing at Uniphore, and our very own...
- Oct 19, 2023
- 7 min
Why a Basic Understanding of Statistics Is the Key to a Successful Pilot Program
One of the fundamental tenets of creating better customer experiences (CX) is embracing continuous change and measuring outcomes you hope...
- Oct 12, 2023
- 4 min
Is Cognitive Search More Effective Than ChatGPT?
There is a lot of hype around ChatGPT and for good reason. It’s conversational nature, ease of use, human-like performance make it feel...
- Oct 5, 2023
- 2 min
CFO's Say Hello to Your New Best Friend!
Are you tired of feeling like you work for your vendors instead of the other way around? That you are trapped in an endless loop of...
- Sep 28, 2023
- 4 min
Want to capture up to $2,003 more revenue per customer? There is one metric you should focus on.
Your customers want answers and they want them now! A recent Forester study title "Money On The Table: Proof That Customer Service Drives...
- Sep 21, 2023
- 3 min
Could Network as a Service (NaaS) Be The Next Step In Your Networking Roadmap?
We have seen the "as a service" model revolutionize the way businesses purchase software, computing resources and storage. Could...
bottom of page