2023-2024 marked the first time that known exploits became the primary method of intrusion into your network and systems. If you are...

There is no denying the impact AI is having in the customer journey. A recent HubSpot survey highlights how critical AI is to CX leaders...

While ChatGPT has thrust AI into the spotlight, customer experience (CX) leaders have been leveraging AI in critical parts of the...

This week we bring a new type of AI lawsuit to light. While many of you may be aware of AI lawsuits centered who owns the data and was it...

In today’s fast-paced digital world, businesses are striving to harness the cloud’s scalability, flexibility, and innovation while...

In our last blog we covered how personalizing your customer journeys is a highly profitable undertaking that produces more loyal...

Twilio’s State of Personalization report for 2023 highlights the importance of personalization to today’s consumer. In this survey, 3,001...

Starlink is a satellite internet constellation deployed and managed by SpaceX. The goal of Starlink is to provide high-speed internet...

The rise of chatbots is undeniable and consumers are interacting with chatbots at unprecedented levels. In 2022, 88% of consumers...

Concerns about Broadcom’s acquisition of VMWare began almost immediately after it was announced. These concerns were primarily driven by...

Ransomware affected 66% of organizations in 2023, according to Sophos' "The State of Ransomware 2023" report. The surge in ransomware...

67% of global consumers have used a chatbot for customer support in the last year. It's a staggering number that continues to rise. For...

Secure Access Service Edge, abbreviated as SASE (pronounced "sassy"), is a comprehensive framework that converges networking and security...

We wanted to start off 2024 by looking back to our top 5 performing blog posts from 2023. These posts resonated most with our readers and...

In last week's blog we covered some alarming stastics on the rise in cyber crimes and the advantages hybrid firewalls offer over...

Cyber crime is on the rise. According to Cybersecurity Ventures the global annual cost of cybercrime is predicted to hit $8 trillion USD...

Our founder and CEO, Dave Dyson, was recently joined by Vijai Shankar, Vice President Product Marketing at Uniphore, and our very own...

One of the fundamental tenets of creating better customer experiences (CX) is embracing continuous change and measuring outcomes you hope...

There is a lot of hype around ChatGPT and for good reason. It’s conversational nature, ease of use, human-like performance make it feel...

Are you tired of feeling like you work for your vendors instead of the other way around? That you are trapped in an endless loop of...